RepairManager

The challenge

Repair cafés were being run on paper forms, whiteboards and spreadsheets. Volunteers had no reliable way to see which items were waiting, who was working on what, or whether an item had passed its safety test — and visitors had no idea how long they would be waiting.

Our approach

• Built a registration flow that captures visitor and item details in seconds on a kiosk, tablet or phone, with QR codes so visitors can book their own items in.
• Added pre-registration so items can be logged before the event, letting organisers plan volunteers and workload in advance.
• Created a full repair journey — allocation, repair, PAT testing and exit — with every step timestamped and auditable.
• Designed a live scrolling status display that can be projected in the room so visitors can see exactly where their item is.
• Built in PAT testing records before and after each repair, tied to the volunteer who carried out the test.
• Supported multiple cafés with owner, admin and volunteer roles, plus rotas, equipment records, analytics and reporting.

The outcome

Repair cafés now run the whole event from one application: visitors register themselves, volunteers see their queue, safety testing is recorded properly, and organisers get a clear picture of every session — with a landing page that turns interest into sign-ups.